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We are specialized in telecomucation services in Spain. Internet, fiber Optics, Mobile services, International TV. For long an short term residents and all that in more than 5 languages. You name it we get it!

Mimobile - Life can be so easy

Adress: Calle Oliva 3N "Centro Finlandia", Fuengirola, 29640, Málaga
CIF: B93135028  INTERNATIONAL VAT: ESB93135028

Customer service tel. + 34 952 197 510

Email. This email address is being protected from spambots. You need JavaScript enabled to view it.

CEO -  Maya Kallio

Operation Manger - Marco Elsinger

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MOBILES  AND PAY AS YOU GO

Can I keep my current number?
Yes, you can keep your current phone number. The transfer process will take 2-3 business days. 
It is important that you provide the document you used to register the number with you (NIE or Passport) and your contract/registration paperwork if you have it.

Do I need to suscribe to a monthly plan or Pay as you go package?
No, you don't need to. You can choose a tariff where you will only pay for usage. Although we recommend for customers that want to use data and make around 3 calls a day choose one of our packages as it will be more cost effective for them.

How do prepaid plans work?
Prepaid plans are active for 30 days from the date of activation. After this period, if you have sufficient credit, the plan will activate again for another 30 days. If you do not have sufficient credit on your account then the plan will not renew and your line will revert back to normal prepay. If you wish to reactivate the plan or add a different plan you can do this through your operators website or by calling their customer service.

Do I have voicemail?

Yes. If your line is busy, callers can leave a voice message. You will receive sms notifying you of voice messages and missed calls. You may disable your voicemail by calllling.

What network do you use?
This depends on the service you have selected.

How can I control my costs?
You will receive a username and password at the time of activation, with this, you can log into the operators website and manage your account 24/7 for free. You can also change the subscription tariff, payment type, address, or just look at consumption and print invoices. To conserve the environment we do not mail paper bills.

Can I change my tariff?
You can change your tariff at any time by logging in to your operators website or by calling the customer service numbers provided.

Do I have a long-term contract?
This depends on the service you have selected.
 Most of our services have no Minimum contract length and you can disconnect at any time. If you would like to disconnect or park these services its best to do this before the 27th of each month to avoid further charges. Some services may have a short minimum term.

How much is Data Do I need?
The amount of data you will need is difficult to calculate as there are many factors to consider. Keep in mind that when you use applications or streaming services that have multimedia content like pictures or movies you will use more data. For normal consumption i.e. what's app and email we recommend a minimum of 1GB. You can use this tool to calculate a ROUGH ESTIMATE of how much data you might use. Please be aware this is only a rough guide and real world usage will vary.
http://www.calculatorweb.com/calculators/datausagecalc.shtml
Please remember to turn off automatic updates on all your devices as they will use your data more quickly

What happens when I've used my data plan?

When you have used your data plan and not contracted a speed reduction. You may be charged at the national data rate (depending on your operator) you can keep an eye on your data using your operators app, website or calling the customer service numbers provided

Can I buy additional data?

Yes, if you use up all your allocated data you can buy extra data, prices vary operator to operator. Please contact your operators customer service for pricing

ADSL / FIBER / HOME INTERNET  / 3G & 4G SERVICE

Do I need a special installation or landline for Internet at Home?
Depends on the service you choose. Normally when it comes to Fiber or ADSL you will require a landline or telephone connection at your home. If you choose a 3G/4G service you will not need it
If I do not have LANDLINE, can I get one or do I have to contact Telefonica / Movistar?
We can apply for a landline at your home or your business.

How long before the service is active?
Under normal circumstances, 2 to 10 working days. Please be aware that on very rare occasions it can be up to 21 days until the full service is active.

I have ordered in many occasion ADSL but had poor coverage, is there any other solution?
Yes, due the fact that many of our customers are living in areas where conventional landlines and broadband technologies, like ADSL or Fiber are not available, we  are working with other technologies, such as 3G, 4G and LTE networks, that are the only available solution for those customers.

Do I require a special equipment for 3G / 4G and LTE services?
Yes, on these products normally you will require a router or mobile hotspot device in order to access the service. Some of our products offer equipment in renting. Please ask your sales representative which products require renting and on which ones you can use your own equipment.

Are all of your Solutions suitable for unlimited download?
No, Some of our 3G/4G products are restricted to a certain amount of Internet download/upload. However we have products that are unlimited. Please enquire your sales representative in order to get the product most suitable for your needs.

What is the minimum contract length?
Please check with your sales representative, as conditions can vary. Most of our plans do not have a minimum contract length. However activation and deactivation fees may apply.

How will I be billed?
You will be billed monthly through your Spanish bank account. Although there are some services that have te option to be billed trough a credit/debbit card. Please be aware that the activation and deactivation charges, if applicable, will be included in your first and the final invoice respectively.

 

 

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General Terms & Conditions

 


Consumer : Anyone entering into a contract, purchasing a product or requesting a service.
Third Party: Network, operator or manufacturer providing services or products.


Scope

These terms and conditions (GTC) apply to all contracts produced through Mimobile - Life can be so easy (from now on "Mimobile") between the consumer and a third party whether contracted online or in store. All consumers must adhere to these terms and conditions unless expressly communicated by Mimobile.

Contractors, service

The transaction is processed through Mimobile. Mimobile work as an intermediate for third party networks and providers. As such, when a contract is formed, any disputes or amendments must be communicated directly to the to the third party network or provider by the consumer.  For more information about Mimobile, see the company information. This email address is being protected from spambots. You need JavaScript enabled to view it.">You can contact our customer service for questions and queries. Mon-Fri 10:00-18:00 on telephone number + 34 952 197 510 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
      
Contract

The content on the online shop/website is not a legally binding offer. It represents an online catalog of Mimobiles services and products. All products and services are subject to change at Mimobiles discretion  By clicking the order button, the consumer places a legally binding order. The confirmation of the order is made immediately after placing it. Mimobile reserve the right to modify the price or the content and withdraw, temporarily or permanently, some or all of the Goods or Services available. Mimobile may, at their own discretion, limit, restrict or reject any order the consumer places at any time prior to the contract having been completed. Where this happens, Mimobile will attempt to contact the consumer.

The contract will become active when Mimobile and/or a third-party activates the service or ships the order. Mimobile will accept the consumers order by sending an order confirmation through the store or online shop. If the purchase contains a contract with a third party, the terms and conditions of the contract will apply. Mimobile is under contract as an agent of the mobile operator. If the consumer wishes to amend or cancel a service they must contact the provider directly. Mimobile cannot cancel or amend services on the consumers behalf. All offers by Mimobile as well as the associated documents are not binding and subject to change. Appearance, specifications, and descriptions of the item purchased on the website or in other promotional materials do not constitute a guarantee of goods.

Returns

The consumer has 10 days to return an unwanted product sealed and unopened. If the original packaging or device is damaged or unsealed Mimobile are under no obligation to accept the product. All warranty queries must be made directly with the manufacturer. Mimobile, at its discretion, may serve as an intermediary for a nominal charge.
Payment
Payment can be made by Credit/Debit Card, Pay Pal or cash (cash in store only)
The money will be taken from your card when the items are shipped.

Pickup

The consumer can pickup their order in store. The consumer will receive an email when the product is ready for pickup.

Retention of title

The goods remain property of Mimobile or a third party untill payment of the full amount has been received.

Transportation damage

If goods are delivered with obvious damage, the consumer must contact Mimobile immediately. Failure to communicate an issue may jeopardize the consumers legal rights including warranty. If the device is part of a third party package and not directly shipped from Mimobile the consumer should contact the third party directly before contacting Mimobile.   

Conditions

Consumers have a 10-day return policy for faulty products from the moment the consumer receives the device. This does not include any malfunction caused by misuse or accidental damage. Mimobile reserves the right to decline service if the device fails  mechanical inspection.

Withdrawal

The consumer can cancel their contract within 7 calendar days without reason.  The consumer must do this in writing (eg letter, fax, email) directly with the service provider. The period begins upon receipt of this notification in writing but not before receipt of the goods to the consignee (in case of recurring deliveries of similar goods not before receipt of the first partial delivery) and not prior to closing, does not fulfill our obligations.

Consequences

In the case of an effective cancellation, if the received products are to be returned, Shipping costs due cancellation will not be refund. In deteriorated condition or issue, the consumer will be obliged to pay compensation. This may mean the contractual payment obligations for the period. For damage and deterioration, the consumer must pay compensation only if the use or the deterioration is deemed excessive or caused by misuse or accident. Items are to be returned at the consumers expense and risk. Obligations to reimburse payments must be fulfilled within 30 days. The period begins when the consumer sends the cancellation or the goods with their receipt.
      
Special Notes

The consumers right of cancellation expires prematurely if the contract is completely fulfilled by both parties at the explicit request of the consumer before they have exercised your right to cancel.

Contract Language

The contract is provided in Spanish.

General Provisions

If any provision of the contract and / or these Terms and Conditions are or become invalid, the validity of the remaining provisions shall remain unaffected.

The contractual relationships are subject to Spanish law. If the customer is a merchant, legal entity under public law or a public law special fund, the exclusive jurisdiction for all disputes arising from the contractual relationship Málaga. This also applies if the customer has no general jurisdiction or has his normal residence after conclusion abroad. Mimobile is entitled to sue the customer in any other jurisdiction. Verbal agreements do not exist.

About Mimobile

We specialize in telecommunication services in Spain. Internet, fiber Optics, Mobile services, International TV etc. For long and short term residents and holiday makers. We speak more than 5 languages. You name it we have it!

Latest News

14 August 2016
07 July 2016
© 2011 Mimobile.es - Life Can Be So Easy S.L. All Rights Reserved.

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